TABLE OF CONTENTS
Within Aqua Wave, the user email address is treated as a unique property for the purposes of account management. This means that only one Aqua Wave account can be used per email address. For users who need to be able to log into multiple Aqua Wave accounts using the same email address (such as MSPs managing multiple accounts), Aqua Wave supports the ability to create sub-accounts.
Comparison with Groups
Each Aqua Wave account supports the use of groups to organize users and assign access to resources within the same account. For a majority of use cases, groups should be a sufficient level of access control.
Sub-accounts are designed for cases when complete account isolation is required. For example, sub-accounts are ideal for MSPs who manage multiple customers, each with a completely separate Aqua Wave account. Sub-accounts may not be ideal for teams within the same company who simply want to create boundaries between teams; groups are preferred in this case.
Use of the sub-account feature requires a Premier plan Aqua Wave account. Aqua Wave support can assist with the setup of the sub-accounts.
When you are ready, contact support and include the following information:
- Which Aqua Wave account (user email) should be used as the main account
- How many sub-accounts should be created and the name for each
Support will do the following:
- Create 1 group in the main account for each sub-account with the name of the sub-account
- Create each sub-account requested
- Link the sub-accounts to the groups in the main account
At this point, you will be able to add users to the group in the main account with the name of the sub-account. Users in this group will then get access to a special "Switch Account" page under the "Users & Groups" page which will allow them to switch accounts into the sub-account.